Help Center
Answers about orders, delivery, refunds and rewards — plus 24/7 chat in six languages.
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Mobile recharge & data
Delivery times, operator detection and failed top-ups.
Gift cards
Where to find codes, redemption and regional restrictions.
Bill payments
Consumer numbers, confirmations and receipts.
Payments
Cards, wallets, UPI and local payment methods.
Refunds
How and when money comes back to you.
Account & security
Sign-in, saved recipients and keeping your account safe.
Quick answers
My recharge hasn't arrived — what now?
Most top-ups land in under 30 seconds. If it's still pending after 15 minutes, open the order in Transactions and tap Get help; refunds are automatic on failure.
Where is my gift card code?
Codes appear on the order success page and in Transactions, and are emailed to you instantly.
Can I change the recipient number after paying?
No — top-ups are delivered instantly to the number entered, so double-check it at checkout.