Help Center
Frequently asked questions
Orders & delivery
How fast is a mobile recharge?
Most top-ups in India, Türkiye, Afghanistan and Iran complete in under 30 seconds. Some operators can take up to 15 minutes at peak times.
Do I need an account to order?
You can check out as a guest, but an account saves recipients, stores receipts and earns Anka Points.
Can I schedule a recharge?
Recurring top-ups are on our roadmap. Today you can save a recipient and reorder in two taps.
Payments & pricing
Which payment methods can I use?
Cards plus local methods per market — UPI and netbanking in India, local cards and wallets in Türkiye, and supported cards elsewhere.
Are there hidden fees?
No. The total you see at checkout — including any FX and service fee — is the total you pay.
Which currency am I charged in?
You pay in your selected checkout currency; the recipient receives value in their local currency.
Gift cards & rewards
Are gift cards region-locked?
Yes, most brands are valid only in the country shown on the product page. Check the country badge before ordering.
How do Anka Points work?
Earn points on every order, then redeem them for discounts on recharge, data and gift cards. Higher tiers earn faster.
Do points expire?
Points stay active as long as you make at least one order every 12 months.